Helping you live well at home.

Clear boundaries protect you and keep us honest. Haven Crest Homes provides non-medical support only.

• No nursing or medical care, wound care, injections, or clinical assessments
• No medication administration beyond reminders and assistance allowed by your program and plan
• No overnight awake staffing unless specifically authorized and staffed
• No financial management, no handling of your money or accounts

Our DSPs observe and report. If something changes, your care manager, family or physician hears about it promptly.

Generally no. Medicare and Medicare Advantage plans do not cover ongoing non-medical in-home support. If that's the only coverage you have, call us anyway. Many people qualify for Medicaid long-term care without knowing it, and we'll point you to the right office.

In some situations, yes. Family Care and IRIS allow certain family members to be hired as paid caregivers through an agency, subject to program rules and MCO approval. Haven Crest Homes can employ, train and supervise a family caregiver so the support stays reliable and compliant. See our preferred caregiver program, then ask your care manager.

Common signs: missed meals or medications, a decline in hygiene, unopened mail, a recent fall, a caregiver who is exhausted, or a doctor or discharge planner recommending help at home. Support can start small, a few mornings a week, and grow only if needed. Our goal is to keep someone independent, not to take over.

A supervisor comes to the home for about an hour. We walk through a typical day, look at the home together for safety, talk about preferences (how coffee is taken matters), and write a Service Plan. Family is welcome in the conversation when the member wants them there.

That's the goal, and it's why we invest in keeping our DSPs. You'll have a primary DSP trained on the plan and a named backup who has also met the member, so a sick day doesn't mean a stranger at the door.

Every visit is documented. With the member's permission, we share updates with family on the schedule you prefer: a quick text after visits, a weekly summary, or a call when something changes. If a DSP notices a change in health, mobility or mood, you and the care team hear about it the same day.

Call us before discharge, not after. We can meet the discharge planner's timeline, set up the home, and provide extra hours during the first two weeks when the risk of a return trip is highest. Ask the discharge planner to send us a referral; the checklist above tells them what we need.

Employees. Every DSP passes a Wisconsin caregiver background check before hire, completes competency-based training before the first visit, and is supervised by a Haven Crest Homes supervisor. We carry the insurance and the responsibility.

For program members, we follow the hours authorized in your plan. For private-pay families, visits are typically a minimum of two hours so a DSP has time to do the work well. We'll be upfront if a schedule isn't one we can staff reliably.

You're told as early as possible and offered the named backup who has already met you. We track missed and late visits as a core quality measure because reliability is the whole point.

For program members, usually within a week of authorization. For private pay, often within a few days of the home visit. Hospital discharges can move faster when the discharge planner contacts us early.

Yes. Much of our work is with adults with intellectual and developmental disabilities who want to live in their own homes with support that respects their choices and builds skills rather than dependence.

We're always looking for dependable, compassionate DSPs across Wisconsin, including family caregivers who want to be employed, trained and supported. Email compliance@havencresthome.com with "DSP" in the subject line.